Privacy Policy

Last Updated: January 9, 2025

Resume Monster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website resumemonster.site and use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Purchase our resume writing services
• Submit your resume, work history, and personal information for our services
• Contact us via email or phone
• Subscribe to our communications

Personal Information may include:

• Name, email address, phone number
• Employment history, education, skills, and achievements
• Payment information (processed securely through Stripe)
• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our resume writing services
• Create customized resumes, cover letters, and career documents
• Process your payments and transactions
• Communicate with you about your order and provide customer support
• Send you updates, tips, and promotional materials (with your consent)
• Comply with legal obligations and protect our rights

3. Payment Processing

We use Stripe as our payment processor. When you make a purchase, your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe's use of your personal information is governed by their Privacy Policy, available at stripe.com/privacy.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., Stripe for payment processing)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Your resume and related documents will be kept for a reasonable period to provide revisions and support as outlined in our service packages.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent where we rely on consent to process your information

8. Cookies and Tracking

We use Google Analytics to understand how visitors use our website. This involves the use of cookies, which are small text files stored on your device. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Users

Our services are operated from Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@resumemonster.site
• Phone: (647) 797-6721

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